Last evening we decided to drive ot Kostrena to get our Sladoled instead of the usual ones in Korzo. According to Mr M, this stall has been around for 10 years. And we had been faithful customers every summer. We would never forget to frequent this little ice cream shop along the Kostrena beach.
The Brko owner greeted us and we bought a scoop each. Mine was mixed berries and his Punch. We walked away happily licking our sweet cones when we realised that they tasted bitter. Real BITTER like someone added a bottle of glass cleaner as ingredients!! So Mr M went back and complained to Brko. All I heard was: "Ne Mogu! (Not possible!)". In a terribly unfriendly tone, he asked if we wanted another scoop. We said no and dumped our cones straight into the bin. We'll never return to this shop again.
What amazed me in this small situation that could easily happen anywhere to anyone is the owner's inability to accept his error as with most of the things here. Let's put customer service aside.. a concept that none here has grasped. But a simple apology would appease us. Of course this would not happen as people are too proud to admit their mistakes. I just hope they don't pay too dearly for their mistakes or realised it too late.
The Brko owner greeted us and we bought a scoop each. Mine was mixed berries and his Punch. We walked away happily licking our sweet cones when we realised that they tasted bitter. Real BITTER like someone added a bottle of glass cleaner as ingredients!! So Mr M went back and complained to Brko. All I heard was: "Ne Mogu! (Not possible!)". In a terribly unfriendly tone, he asked if we wanted another scoop. We said no and dumped our cones straight into the bin. We'll never return to this shop again.
What amazed me in this small situation that could easily happen anywhere to anyone is the owner's inability to accept his error as with most of the things here. Let's put customer service aside.. a concept that none here has grasped. But a simple apology would appease us. Of course this would not happen as people are too proud to admit their mistakes. I just hope they don't pay too dearly for their mistakes or realised it too late.
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